Answers
How do I cancel UserWay and what should I use instead on WordPress?
Sign in to the UserWay Dashboard, click your profile icon, choose Subscriptions, then Manage and Cancel Subscription. If you bought UserWay through Wix, Shopify or Duda, cancel there instead. Then remove the widget from WordPress: deactivate and delete the "Accessibility by UserWay" plugin, or delete the cdn.userway.org script from your theme. In its place, fix problems in the site's own HTML; a free plugin can do much of that.
We make Fixlight, a free WordPress accessibility plugin, so we're not neutral. Every number below has its source, and facts about other products come from their own pages.
Cancel the subscription
- Sign in to the UserWay Dashboard at manage.userway.org.
- Click your profile icon and select Subscriptions.
- Next to the subscription, select Manage, then Cancel Subscription, and confirm.
- Bought through Wix, Shopify or Duda? That platform bills you, so cancel there.
- The subscription stays active until the end of the billing cycle. UserWay's terms say subscriptions renew automatically and that cancelling stops future renewals.
- UserWay's paid plans start at $490 a year; it also has a free version.
Remove it from WordPress
- Added with the plugin: Plugins → Installed Plugins, deactivate "Accessibility by UserWay", then delete it.
- Added as code: find
cdn.userway.org/widget.jsin your theme or a header-and-footer code plugin and delete that script.
What to use instead
Fix what the widget was covering in the site itself. Free WordPress plugins can fix common problems in your HTML (page language, skip links, keyboard focus, form labels, icon button names, alt text) with no script for visitors. Fixlight, which we make, is one, and it can deactivate the UserWay plugin for you after you confirm. Whatever you choose, check the site with a keyboard afterwards.
Full steps with every source: how to switch from UserWay.
Sources
Checked on October 25, 2026.
- UserWay: How to Manage and Cancel Your UserWay Subscription
- UserWay: whether your subscription is managed by Wix, Shopify, Duda or UserWay
- UserWay: Terms
- UserWay pricing
- Accessibility by UserWay on WordPress.org
More: How to switch from UserWay · Overlays vs fixes in your HTML · All answers