Switching

How to switch from UserWay

1. Cancel your UserWay plan

1. Sign in to the UserWay Dashboard at manage.userway.org.
2. Click your profile icon and select Subscriptions.
3. Next to the subscription, select Manage, then Cancel Subscription.
4. Select Proceed with Cancellation, choose a reason, and select Cancel Subscription again.^{source [1]}

• Bought through Wix, Shopify or Duda? That platform bills you, so cancel there. To check, open My Sites in the Dashboard, choose the site and open My Current Plan Details.^{source [2]}
• Several sites on one subscription: to cancel just one, UserWay asks you to contact desk@support.userway.org.^{source [1]}
• When: subscriptions renew automatically. Its terms say you can cancel renewal at any time in your account or by emailing support@userway.org, and also that a subscription renews unless you end it 30 days before the term ends, so cancelling early is the safe choice.^{source [3]}
• After you cancel: the subscription stays active until the end of the billing cycle.^{source [1]} Its terms say cancelling stops future renewals but doesn't automatically refund what was already paid, except in the cases its terms describe.^{source [3]}

2. Remove it from your WordPress site

• Added with its WordPress plugin ("Accessibility by UserWay")^{source [4]}: go to Plugins → Installed Plugins, deactivate it, then delete it.
• Added as code: look for cdn.userway.org/widget.js in your page's source^{source [6]}, usually in your theme or a header-and-footer code plugin, and delete that script.
• To stop it showing without touching code: in the Dashboard, open My Sites, click the domain, open Settings and switch the widget off. The code stays on your site.^{source [5]}
• Afterwards: once the subscription has expired, you can delete the site from the Dashboard under My Sites → Settings → Delete Site.^{source [7]}

Fixlight can do the plugin part for you: when it finds UserWay's plugin, its Overview screen offers to deactivate it, after you confirm. It never edits code pasted into your theme.

3. Put Fixlight in its place

Fixlight fixes common problems in the HTML your server sends (skip links, visible keyboard focus, alt text from your media library, names for icon buttons and links, form labels and more), checks your pages, and lists what still needs a person. It's free, with no account and no script for your visitors. The facts · how the two approaches differ.

Not ready yet? Get a reminder before it renews

When does your UserWay plan renew?

It's usually on your last invoice or in your account settings.

Your email

Leave this empty

Remind me a week before

One email, a week before that date, with the cancellation steps. We'll ask you to confirm your address first. See our privacy page.

Sources

Checked on October 25, 2026. Vendors change their steps; each link goes to the page we read.

1. UserWay: How to Manage and Cancel Your UserWay Subscription
2. UserWay: Whether your subscription is managed by Wix, Shopify, Duda or UserWay
3. UserWay: Terms
4. Accessibility by UserWay on WordPress.org
5. UserWay: How to Temporarily Disable the Accessibility Widget
6. UserWay: Guide to Debugging Issues with AI Widget Integration
7. UserWay: How to Delete a Website From Your UserWay Dashboard

No tool can make a site fully accessible or "compliant" on its own, UserWay and Fixlight included.