Switching

How to switch from AudioEye

We make Fixlight, a free WordPress plugin that fixes accessibility problems in your site's own HTML. This page is for people who have already decided to leave AudioEye. The cancellation steps come from AudioEye's own help pages, linked below.

1. Cancel your AudioEye plan

Log in to the AudioEye Platform.
From the main menu, select Site settings → Manage subscription.
Select Cancel subscription, choose a reason and select Continue.
Select Cancel my subscription.^{source [1]}

Enterprise, Partner or reseller accounts can't cancel this way: AudioEye says Enterprise customers contact their Account Director, and customers who bought through a reseller contact that reseller.^{source [1]}
When: monthly subscriptions renew each month unless you give notice before the term ends; subscriptions of 12 months or more renew unless notice is given at least 30 days before the end.^{source [2]}
After you cancel: the service stays active until the end of the current billing period, then AudioEye turns off its fixes and its help desk tools for the site.^{source [1]} Its terms say fees aren't refundable once paid, apart from the case they describe.^{source [2]}

2. Remove it from your WordPress site

Added with its WordPress plugin ("Accessibility by AudioEye")^{source [3]}: go to Plugins → Installed Plugins, deactivate it, then delete it.
Added as code: AudioEye's code is pasted just before the closing </body> tag^{source [4]}; it loads aem.js from wsmcdn.audioeye.com or wsv3cdn.audioeye-services.com.^{source [3]} Delete that script.
Added with Google Tag Manager: it's a tag made from AudioEye's template^{source [5]}; remove that tag in Tag Manager and publish.
To stop it working without touching code: under Site settings → Service Controls, choose Disable Script. AudioEye says this isn't offered to Marketplace or Partner accounts.^{source [6]}

Fixlight can do the plugin part for you: when it finds AudioEye's plugin, its Overview screen offers to deactivate it, after you confirm. It never edits code pasted into your theme.

3. Put Fixlight in its place

Fixlight fixes common problems in the HTML your server sends (skip links, visible keyboard focus, alt text from your media library, names for icon buttons and links, form labels and more), checks your pages, and lists what still needs a person. It's free, with no account and no script for your visitors. The facts · how the two approaches differ.

Get Fixlight free on WordPress.org See it work first

Not ready yet? Get a reminder before it renews

Sources

Checked on October 25, 2026. Vendors change their steps; each link goes to the page we read.

No tool can make a site fully accessible or "compliant" on its own, AudioEye and Fixlight included.